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For Infrastructure & Operations Professionals

The Forrester Guide To Configuration Management

Master This Broken Process To Gain Real Transformation Benefits

September 11, 2020

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Why Read This Report

The age of the customer demands operational excellence within the technology organization. A sound concept of configuration management is essential to ensure always-on, secure, high-quality services, yet configuration management has been troublesome and confusing. Ultimately, the term reflects the need for a coherent information architecture supporting IT and digital operations. Infrastructure and operations (I&O) pros need a comprehensive, unified approach and an up-to-date awareness of recent cloud-native, DevOps, and infrastructure-as-code (IaC) trends. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Configuration Management: A Challenge On The Road To Digital
  • Choose The Right Configuration Management Solution For The Problem
  • Each Domain Supports Distinct Use Cases
  • Recommendations

  • Develop An Information Architecture For Your Digital Pipeline
  • What It Means

  • The Digital Pipeline Information Fabric
  • Related Research Documents

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