Trends Tool

The Forrester Retail Quarterly Earnings Review, Q3 2018

Highlights From 19 Retail Q3 2018 Earnings Call Transcripts

April 30th, 2019
Fiona Swerdlow, VP, Research Director
Fiona Swerdlow VP, Research Director
Claudia Tajima, null
Claudia Tajima
With contributor:
Carl Finkbeiner

Summary

As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers’ cross-touchpoint experiences. The Forrester Retail Quarterly Earnings Review highlights key quotes and trends from the earnings calls of 19 publicly traded retail companies. Among other highlights, eBusiness and channel strategy professionals can learn about Ulta acquiring two technology companies, Wayfair investing in supply chain, and Walmart growing in China.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.