Fiona serves digital business strategy professionals, leading a team that helps retail and brand manufacturer professionals optimize sales, service, and customer journey strategies across channels. She is an expert in e-commerce, multichannel retail strategy and management, consumer behavior, and trends in the retail space.
In 2022, retail customer expectations will fuel the circular economy and returns as a differentiator — and be the basis for vetting and implementing a raft of new partners.
Our quarterly earnings review will help you learn, for example, about new developments in delivery, how traditional store retailers are experimenting with new ways to shop, and how spending shifted online for the beginning of 2021.
This infographic shows that Progressive Pioneers are almost twice as likely as the average US online consumer to say that corporate social responsibility influences their purchasing choices.
This infographic highlights Forrester’s data on US empowered consumers’ attitudes toward corporate social responsibility during the research process.
We highlight Forrester’s data on attitudes to corporate social responsibility among US empowered consumers.
For many retailers, end-of-year holiday sales account for a significant percentage of annual sales and revenue. No surprise, then, that merchants start planning early. This report reviews how US consumers experienced holiday shopping in the midst of the 2
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.
