Fiona Swerdlow

VP, Research Director

Fiona serves digital business strategy professionals, leading a team that helps retail and brand manufacturer professionals optimize sales, service, and customer journey strategies across channels. She is an expert in e-commerce, multichannel retail strategy and management, consumer behavior, and trends in the retail space.

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research
July 20th, 2022 11:00 AM - 12:00 PM Webinar

US Online Retail Sales Trends and Outlook 2022 and 2023

2021 was a breakout year for US retail sales, driven by consumers’ accumulated savings during the pandemic as well as the stimulus checks that consumers received from the government. In this webinar, Forrester will present its US online retail sales outlook for 2022 and 2023. You will learn about:Key takeaways:• The online retail sales trends by category• Forrester’s online retail sales growth forecast for 2022 and 2023• The portion of retail sales will be digitally influenced in 2022 and 2023Target audience: intermediate & advanced