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The Forrester Tech Tide™: Digital Patient Engagement, Q1 2020

Twenty Technologies That Underpin Digital Patient Engagement

March 11, 2020

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Why Read This Report

Digital patient engagement is imperative to firms' ability to win, serve, and retain their customers. In efforts to improve this, healthcare organizations are evaluating, implementing, and leveraging a range of technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 20 technology categories that support digital patient engagement. Healthcare leaders should read this report to shape their firm's investment approach to these technologies.

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Table of Contents

  • Leverage Digital Patient Engagement For Quadruple-Aim Success
  • Select Engagement Technologies That Offer High Business Value
  • Invest In/Maintain Engagement Technologies With High Business Value
  • Experiment With Extended Reality, Smart Pills, Wearables, And Others
  • Invest In Conversational Interfaces, Self-Triage, Virtual Care, And Others
  • Maintain CX Feedback, Healthcare CRM, Telepharmacy, And Others
  • Divest From Symptom Checkers
  • Supplemental Material
  • Related Research Documents

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