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For Infrastructure & Operations Professionals

The Forrester Tech Tide™: Modern Technology Operations, Q3 2020

Tools And Technology: The Modern Technology Operations Playbook

September 9, 2020


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This is the Tools And Technology report in The Modern Technology Operations Playbook For 2020.

Why Read This Report

Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of 19 technology categories that support modern technology operations. Infrastructure and operations (I&O) leaders should read this report to shape their firm's investment approach to these technologies.

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Table of Contents

  • Drive Operations Success With Modern Technology Operations
  • Select Modern Tech Operations Tools That Offer High Business Value
  • Invest In/Maintain Modern Tech Ops Tools With High Business Value
  • Experiment With Tag Management, IoT Monitoring, And Virtual Agents
  • Invest In AIOps Platforms, DevOps Services, ESM, And Others
  • Maintain Commitments To APM, CMDB, ITSM, And Others
  • Divest From Capacity And Infrastructure Asset Management Tools
  • Supplemental Material
  • Related Research Documents

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