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For Infrastructure & Operations Professionals

The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

16 Technologies Underpin Modern Technology Operations

October 22, 2019


Why Read This Report

Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of 16 technology categories that support modern technology operations. Infrastructure and operations (I&O) leaders should read this report to shape their firm's investment approach to these technologies.

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Table of Contents

  • Drive Operations Success With Modern Technology Operations
  • Select Modern Tech Operations Tools That Offer High Business Value
  • Invest In Modern Tech Operations Tools With High Business Value
  • Experiment With Automation Aggregators, Virtual Agents, And Others
  • Invest In AIOps, DevOps Services, ESM, And Others
  • Maintain Commitments To APM, CMDB, ITSM, And Others
  • Divest From Capacity And Infrastructure Asset Management Tools
  • Supplemental Material
  • Related Research Documents

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