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For Infrastructure & Operations Professionals

The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018

The 11 Providers That Matter Most And How They Stack Up

March 8, 2018

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Why Read This Report

In our 23-criteria evaluation of cloud-based dynamic case management (DCM) providers, we identified the 11 most significant ones — AINS, Appian, bpm'online, DST Systems, Eccentex, Hyland, IBM, Newgen Software, OpenText, Pegasystems, and TIBCO Software — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

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Table of Contents

  • Case Providers Respond To Cloud And Specialist Competition
  • DCM Vendors Reduce Complexity And Improve Packaging
  • Cloud-Based Dynamic Case Management Evaluation Overview
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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