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For Customer Insights Professionals

The Forrester Wave™: Enterprise Insights Service Providers, Q3 2018

The 11 Providers That Matter Most And How They Stack Up

September 19, 2018

Why Read This Report

In our 20-criterion evaluation of the enterprise insights service providers, we identified the 11 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, EY, Infosys, KPMG, McKinsey & Company, PwC, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals make the right choice.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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Table of Contents

  • Becoming Insights Driven Is Not A Nice-To-Do: It's A Requirement
  • Enterprise Insights Service Providers Evaluation Overview
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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