Wave Report

The Forrester Wave™: Healthcare CRM Providers, Q1 2020

The Seven Providers That Matter Most And How They Stack Up

March 12th, 2020
Kate Leggett, VP, Principal Analyst
Kate Leggett VP, Principal Analyst
Arielle Trzcinski, Principal Analyst
Arielle Trzcinski Principal Analyst
With contributors:
Daniel Hong , Annalise Clayton , Paul-Julien Giraud , Sara Sjoblom , Peter Harrison

Summary

In our 31-criterion evaluation of healthcare CRM providers, we identified the seven most significant ones — Creatio, Healthgrades, Microsoft, Pegasystems, Salesforce, SugarCRM, and Welltok — and researched, analyzed, and scored them. This report shows how each provider measures up and helps healthcare leaders select the right one for their needs.

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