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For Enterprise Architecture Professionals

The Forrester Wave™: Multichannel Capture, Q3 2012

Vendors Move Toward Mature Service Offerings

August 15, 2012


Why Read This Report

If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients still spend significant dollars on systems to support them. More importantly, capture extends beyond paper to email with PDFs, allowing for new inputs through mobile devices to handle increased volume from office and point-of-service locations. During the next five years, capture platforms will incorporate advanced analytics, mobile solutions, business process management (BPM) and case management, and stronger integration with enterprise production platforms. In Forrester's 18-criteria evaluation of capture vendors, we evaluated offerings from Brainware, EMC, IBM, Itesoft, Kofax, Notable Solutions, OpenText, and Top Image Systems.

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  • Forrester Wave™: Multichannel Capture, Q3 2012

Table of Contents

  • Capture Market Splintering Into Three Segments
  • Analytics And Mobile Will Take Capture To The Next Level
  • Capture Vendors Represent A Mix Of Strength And Focus
  • Multichannel Capture Evaluation Overview
  • Vendor Profiles: Capture Diversifies Beyond Paper
  • Supplemental Material

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