Wave Report

The Forrester Wave™: Social Suites, Q4 2019

The Eight Providers That Matter Most And How They Stack Up

October 9th, 2019
With contributors:
Brigitte Majewski , Sarah Dawson , Caitlin Wall , Christine Turley

Summary

In our 40-criterion evaluation of social suites providers, we identified the eight most significant ones — Clarabridge, Facelift, Falcon.io, Hootsuite, Khoros, Salesforce, Socialbakers, and Sprinklr — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals select the right one for their needs.

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