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For Customer Experience Professionals

The France Banking Customer Experience Index, 2017

How French Bank Brands Earn Loyalty With The Quality Of Their Experience

March 22, 2018

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Why Read This Report

How well do leading bank brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the rankings of seven banking brands that were analyzed as part of the French CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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Table of Contents

  • Forrester's Customer Experience Index Methodology
  • Crédit Mutuel Continues To Lead
  • Recommendations

  • Chart Your Course To CX Transformation
  • How Forrester Can Help
  • Supplemental Material
  • Related Research Documents

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