Vision Report

The Future Of Banking Is Built On Trust

By 2030, Banking Will Be Invisible, Connected, Insights-Driven, And Purposeful

July 29th, 2020
Alyson Clarke, Principal Analyst
Alyson Clarke Principal Analyst
Jacob Morgan, null
Jacob Morgan
With contributors:
Oliwia Berdak , Aurelie L'Hostis , Ellen Carney , David Hoffman , Martha Bennett , Jost Hoppermann , Anjali Lai , Sam Bartlett

Summary

The economics of the next decade will challenge banks. COVID-19 has shifted the focus but will not dominate the future narrative. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. In this report, we look at the future of banking from three perspectives — that of the consumer, of the bank, and the collaborator — each of which will play a central part in defining the next decade of banking.

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