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For Application Development & Delivery Professionals

The Future Of Chatbots

UX, Use Cases, And Design Will Evolve Over The Next Five Years

April 2, 2021


Why Read This Report

Chatbots are seemingly everywhere today, and despite the many poor user experiences, they'll continue to proliferate as companies double down on digital. However, there is good news: Over the next five years, we'll see advances in the overall user experience, the use cases they apply to, and even how they're designed. Despite their rocky first impressions, the future of the chatbot market is bright.

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Table of Contents

  • UX, Use Cases, And Design Will Evolve Over The Next Five Years
  • Recommendations

  • Future-Proof Your Chatbot Strategy With These Five Steps
  • Supplemental Material
  • Related Research Documents

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