Vision Report

The Future Of Documents

A Look Beyond The Paradigm Of Paper And Into Opportunities For Innovation

December 9th, 2020
Cheryl McKinnon, Principal Analyst
Cheryl McKinnon Principal Analyst
With contributors:
Craig Le Clair , Boris Evelson , Martha Bennett , Laura Ramos , J. P. Gownder , Stephen Powers , Daniel Hong , Andrew Bartels , Nick Barber , Hailey Colin

Summary

Application development and delivery (AD&D) professionals can drive innovation in one of the most fundamental business activities: the creation and distribution of documents. Despite more than 30 years of mainstream use of office authoring tools, not much has changed. Increasingly, enterprises deliver documents to customers in forms that aren’t fit for purpose. The next decade will reveal new cloud-native, data-driven, and structured approaches to document authoring — and enterprises must get ready now.

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