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The Future Of Insurance

Vision: The Digital Insurance Strategy Playbook

March 18, 2021

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This is the Vision report in The Digital Insurance Strategy Playbook For 2021.

Why Read This Report

Before COVID-19, the rapid advancement of digital technology and insurtech disruption ushered in new ways to sell, buy, administer, and service insurance. In the midst of the pandemic, digital transformation has never been more essential to insurer survival and elevating customer experiences. To maintain competitiveness and profitability, digital leaders at insurance firms must deploy digital capabilities across their customers' lifecycle. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Insurers Must Go Digital Or Go Bust
  • Recommendations

  • Digitizing The Business Of Insurance Demands More Than A Vision
  • What It Means

  • Digital Disruption Drives Insurance Transformation
  • Supplemental Material
  • Related Research Documents

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