Indranil is a principal analyst at Forrester, covering financial services, insurance, and data science. His research investigates how modern techniques based on data science and AI may assist organizations in the financial sector. His current responsibilities include investigating how insurance companies use automation to enhance customer service and operations.

He counsels business and technology leaders on how to establish and implement strategy, offer exceptional customer experiences, and drive their businesses sustainably. He is based in the Netherlands and has global coverage. Under his leadership, Nedbank Insurance earned the Celent 2019 Model Insurer award for IT ecosystem transformation in New York. He has spoken at numerous international conferences, such as Finnovex and Sibos. He has featured in Intelligent CIO and Business Chief EMEA, and Africa Tech has recognized him as an AI thought leader.