Save or Share this Report

For CIOs

The Road Map For Customer-Obsessed IT Transformation

The Strategy Report In The IT Transformation Playbook

February 1, 2018

Playbook icon

This report is part of "Plan" in The IT Transformation Playbook.

Why Read This Report

Transforming legacy technology systems, processes, and talent into the fast, connected technology organization required of customer-obsessed firms is complex and expensive. That's why, as a CIO, CTO, or other key technology leader, you need to craft a plan tuned to your specific starting point, your urgency to change, and the level of difficulty in making those changes. In this report, we describe the steps that will help you chart your course to customer-obsessed IT transformation.

Get Access

This document is not available for individual purchase. Log in or Become a client to get access to this document and more Forrester research, aligned to leadership roles across business and technology management.

Table of Contents

  • Evaluate Urgency And Difficulty To Identify Your Target State
  • Chart Your Course To Customer-Obsessed IT Transformation
  • Related Research Documents

Recommended Research