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For CIOs

The Roadmap For Delivering Customer-Obsessed IT Transformation

The Strategy Report In The IT Transformation Playbook

November 18, 2019

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This report is part of "Plan" in The IT Transformation Playbook.

Why Read This Report

To deliver on the promise of customer obsession, firms must pursue technology-driven innovation. As a CIO, CTO, or other key technology leader, you need to craft a plan tuned to your specific starting point in your IT transformation journey, the urgency with which you must change, and the level of difficulty you'll confront when making those changes. This report describes the steps that will help you chart your course to making transformation real. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Evaluate Urgency And Difficulty To Identify Your Target State
  • Chart Your Course To Customer-Obsessed IT Transformation
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