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For Customer Experience Professionals

The Tools That Matter: Demystifying Emerging Technologies

May 25, 2021


Why Read This Report

A modern technology strategy must have the customer at its core. However, the proliferation of new technologies can make it challenging to zero in on the tools that will enable customer obsession. Executives must identify the potential of emerging technologies for the future fitness of their tech strategies — and ultimately the customer obsession of their companies. This report is a primer on the top new tech in seven categories: human experience, business automation and robotics, enterprise risk management, artificial intelligence, new computing architectures, next-generation communications, and Zero Trust security.

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