Trends Report

The Top 10 Technology Trends To Watch: 2016 To 2018

The Age Of The Customer Will Drive Firms To Increase Their Investments In End-To-End Technology Solutions

September 8th, 2015
Brian Hopkins, VP, Emerging Tech Portfolio
Brian Hopkins VP, Emerging Tech Portfolio
Bobby Cameron, Vice President, Principal Analyst
Bobby Cameron Vice President, Principal Analyst
With contributors:
Sharyn Leaver , Gene Leganza , Kyle McNabb , Peter Burris , Leslie Owens , Rachael Klehm , Bill Nagel

Summary

Five years into the age of the customer, investments in mobile, cloud, big data, predictive analytics, and social technologies are booming. But unlike previous technology cycles, tech investments will continue to grow rather than diminish throughout the refinement period. This year's top 10 tech trends demonstrate why; a shift is underway from cyclical, invention-led spending on point solutions to investments targeting customer-driven, end-to-end value. Enterprise architects should read this report to understand the trends that are enabling continuous customer value innovation from end to end — across journeys, channels, and the enterprise.

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