Trends Report

The UK Banking Customer Experience Index, 2017

How UK Bank Brands Earn Loyalty With The Quality Of Their Experience

March 22nd, 2018
Aurelie L'Hostis, Principal Analyst
Aurelie L'Hostis Principal Analyst
Alex Causey, null
Alex Causey
With contributors:
Harley Manning , Benjamin Ensor , William Willsea , Shayna Neuburg

Summary

How well do leading bank brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the rankings of seven banking brands that were analyzed as part of the UK CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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