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For Customer Experience Professionals

The US Digital-Only Retailers Customer Experience Index, 2017

How US Digital-Only Retail Brands Earn Loyalty With The Quality Of Their Experience

November 15, 2017

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Why Read This Report

How well do leading digital-only retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 14 digital-only retail brands that we analyzed as part of the US CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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Table of Contents

  • Forrester's Customer Experience Index Methodology
  • Etsy Leads A Close Field Of Digital-Only Retailers
  • Recommendations

  • Chart Your Course To CX Transformation
  • How Forrester Can Help
  • Supplemental Material
  • Related Research Documents

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