Save or Share this Report

For Customer Experience Professionals

The US Traditional Retailers Customer Experience Index, 2017

How US Traditional Retailer Brands Earn Loyalty With The Quality Of Their Experience

October 25, 2017

Authors

Why Read This Report

How well do leading traditional retailers (stores and digital) earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 36 traditional retail brands that we analyzed as part of the US CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals should use this report to inform their ongoing improvement efforts.

Get Access

This document is not available for individual purchase. Log in or Become a client to get access to this document and more Forrester research, aligned to leadership roles across business and technology management.

Table of Contents

  • Forrester's Customer Experience Index Methodology
  • PetSmart Leads A Large And Diverse Field Of Retailers
  • Recommendations

  • Chart Your Course To CX Transformation
  • How Forrester Can Help
  • Supplemental Material
  • Related Research Documents

Recommended Research