Trends Report

The Australia Customer Experience Index, 2019

How Brands Build Loyalty With The Quality Of Their Experience

November 19th, 2019
With contributors:
Michael Barnes , Harley Manning , Ben Salamin , Seles Sebastin , Shayna Neuburg

Summary

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 31 brands across three industries and the federal government sector in the Australia Customer Experience Index (CX Index™). We also unveil new trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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