Report

The Forrester Banking Wave™: Australian Mobile Apps, Q2 2019

Australian Banks' Mobile Apps Are Effective, But Most Need To Improve Functionality Or Usability To Create Great Experiences
June 25th, 2019
With Contributors:
Benjamin Ensor
Seles Sebastin
and Bill Nagel

Summary

Mobile apps are the touchpoint of choice for Australians to manage their finances. Digital banking leaders need to build mobile banking around customer needs, empowering customers to manage their money while reassuring them by providing support along the

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