Report

The Forrester Tech Tide™: AI, Automation, And Robotics For Customers And Employees, Q2 2019

18 Technologies Underpin Customer And Employee Engagement
May 16th, 2019
With Contributors:
Michael Glenn
and Aldila Yunus

Summary

Customers want better experiences, and employees want to feel more empowered in their jobs. There are very few technologies that can play a significant role in both customer and employee engagement — AI, automation, and physical robotics technologies can

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