Wave Report

The Forrester Wave™: Insights-Driven Business Process Outsourcing, Q4 2020

The 13 Providers That Matter Most And How They Stack Up

 and  four contributors
Nov 12, 2020

Summary

In our 21-criterion evaluation of insights-driven business process outsourcing (BPO) providers, we identified the 13 most significant ones — Accenture, Cognizant, Concentrix, Conduent, DXC Technology, EXL, Genpact, IBM, NTT DATA, Sitel Group, Sutherland, Sykes, and Teleperformance — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right one for their needs.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($2995).