Report

The Forrester Wave™: Real-Time Interaction Management, Q1 2019

The 12 Providers That Matter Most And How They Stack Up
February 27th, 2019
With Contributors:
and Christine Turley

Summary

In our 33-criterion evaluation of real-time interaction management (RTIM) providers, we identified the 12 most significant ones — Adobe, Certona, Emarsys, FICO, IBM, Infor, Kitewheel, Pegasystems, Pitney Bowes, Salesforce, SAS, and Teradata — and research

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