Summary
AI can transform insurance, enabling insurers to provide dynamic solutions and enhance the customer experience. Insurers must use AI to upsell and cross-sell insurance solutions based on often latent customer needs. They can also increase efficiency and precision by integrating AI into claims management. But to realize these benefits, insurance practitioners must first recognize the extensive list of use cases that AI can assist with to prioritize and implement AI successfully. This report comes with a downloadable spreadsheet that maps out all major AI use cases that insurers should be exploring.
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