Summary
Less than half of services decision-makers in Malaysia say that their firms are currently implementing or expanding their digital transformation; a further one-third plan to embark on this journey in 2021. COVID-19 has been a catalyst for digital transformation, with more than half of companies currently implementing digital transformation saying that they have accelerated their spending on it. CIOs should read this report to understand where firms will focus their digital transformation efforts in Malaysia in 2021.
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