Connected solutions enable businesses to optimize processes, enhance offerings, and transform their own business models. They generate streams of valuable customer and operational data. While business leaders salivate over the potential of harnessing these insights, infrastructure and operations (I&O) pros struggle to deliver because of immature, unfamiliar management offerings that fail to connect the internet of things (IoT) to traditional systems. This report helps I&O pros overcome the challenges to develop effective IoT management strategies.