Report

The State Of Retailing Online 2020: Marketing, Omnichannel, And Mobile

Landscape: The Retail eCommerce Playbook
April 21st, 2020

Summary

Forrester surveyed online retailers in its annual "The State Of Retailing Online" study in partnership with the National Retail Federation (NRF). Overall retail continues to grow, including online sales, which benefit from investments in eCommerce technol

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.