Trends Report

The Top Emerging Technologies To Watch: 2017 To 2021

Fifteen Technologies Will Help Your Business Become Customer-Obsessed

September 12th, 2016
Adam Silverman, null
Adam Silverman
With contributors:
Srividya Sridharan , Sharyn Leaver , Ted Schadler , Frank Gillett , Christian Austin


A new crop of emerging technology stands poised to unleash another cycle of raised consumer expectations, changing behaviors, and disruption. The stakes for CIOs are high — a wrong investment could put your firm out of business; make the right move and you'll vault over your competitors. This report presents Forrester's top emerging technologies in three groups of five — systems of engagement technologies, systems of insight technologies, and supporting technologies. Read this report to understand each and focus your attention and money wisely.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.