Trends Report

The Top Trends For Health Insurers In 2020

CRM And New Benefits Programs Catalyze Insurers' Shift From Being Reactive To Being Relevant

March 20th, 2020
Jeff Becker, null
Jeff Becker
Annalise Clayton, null
Annalise Clayton
With contributors:
Daniel Hong , Paul-Julien Giraud , Peter Harrison


Health insurers face an uphill battle in 2020: Uncertainty looms around single-payer healthcare, a surge of new entrants are competing for members, and legacy tech hampers innovation. How can health insurers ensure relevance to their customers in this new climate? In this report, we highlight the top trends that healthcare leaders must understand to be successful in 2020.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.