Report

The US Multichannel Retailers Customer Experience Index, 2019

How US Multichannel Retail Brands Earn Loyalty With The Quality Of Their Experience
September 10th, 2019
With Contributors:
William Willsea
August du Pont
Carl Finkbeiner
Ben Salamin
and Shayna Neuburg

Summary

How well do leading multichannel retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 42 multichannel retail brands that were analyzed as part of the US Customer Experience Index (CX Inde

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