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For Customer Experience Professionals

Three Culture Practices For Long-Term Customer Centricity

Innovate Your Culture Practices For CX Transformation

June 19, 2017

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Why Read This Report

Very few companies have truly customer-obsessed cultures that can create and sustain a competitive advantage in the marketplace. Those that do got there by innovating. These culture leaders realign their organizations to reinforce customer centricity. They also build practices to help identify a never-ending stream of emergent employee behaviors that go beyond the current best practices and continuously raise the bar. And they radically distribute authority and responsibility to employees who are as close to the action as possible.

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Table of Contents

  • Innovation Sustains And Evolves Customer-Obsessed Cultures
  • Recommendations

  • How To Identify The Next Culture Innovation
  • This Report Is Part Of The CX Transformation Playbook
  • Supplemental Material
  • Related Research Documents

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