Report

To Digitally Transform, Government Agencies Must Start By Becoming Customer-Obsessed

Embrace Outside-In Thinking To Overcome Execution Barriers And Fulfill Your Mission
February 24th, 2020
With
Seles Sebastin
and Bill Nagel

Summary

An independent review of the Australian Public Service (APS) revealed the need for servicewide transformation — both short-term change and long-term reform — to better serve Australians and improve their customer experience (CX). The findings apply well b

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