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IoT Transforms A 200-Year-Old Industry

Lessons From The Railway Industry

January 31, 2018

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Why Read This Report

Around the world, trains continue to grow in popularity. They're relatively green and relatively affordable. As passenger and freight numbers continue to rise, train operators must make more efficient use of the physical assets available to them. The internet of things (IoT) creates opportunities for better asset tracking, more predictive maintenance, and a more intelligent approach to managing the network. Combined with innovations in digital customer experience, train operators can begin to transform engagement with the whole journey.

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Table of Contents

  • Recommendations

  • Rail Operators, Like Everyone Else, Must Be Customer Obsessed
  • What It Means

  • Shift Focus From Product And Service To Experience And Outcome
  • Supplemental Material
  • Related Research Documents

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