Paul Miller

Principal Analyst

Paul focuses on digital manufacturing and the internet of things (IoT), with research that explores how new technologies challenge established organizations and their business models. He looks at the role of IoT in everything from simple tracking of device status to transformation of the ways in which machines are built, sold, used, and maintained. Related themes include the growing importance of digital twin throughout the life of industrial assets and the role that augmented and virtual reality (AR/VR) play in the future of industrial work.

Use Data From The Industrial Internet Of Things To Deliver Customer-Centric Business Models
August 2nd, 2021 16 min read

Product-as-a-service business models have mostly been limited to expensive, long-term investments like jet engines. However, the increasing ubiquity of internet-of-things (IoT) sensors and platforms brings these models within reach of a far broader set of industrial assets. Infrastructure and operations (I&O) pros should read this report to understand the ways product-as-a service business models drive change within product manufacturers, their customers, and the broader partner ecosystem of which both are part.

Make Room For The Autonomous Edge In Your IoT Strategy
August 2nd, 2021 7 min read

The edge is an important consideration in internet of things (IoT) deployments, but it is rarely clear what it really is or why it demands your attention. This report steps back from discussing specific technologies and products to help infrastructure and operations (I&O) professionals understand how four key edge usage patterns will affect their IoT strategy.

Now Tech: Industrial Internet-Of-Things Software Platforms, Q3 2021
July 16th, 2021 6 min read

You can use industrial internet-of-things (IoT) software platforms to bring data from the physical world into the digital world, reduce barriers between siloed operational processes, and reliably scale your industrial IoT deployments. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Business and technology leaders should use this report to understand the value they can expect from an industrial IoT software platform provider and to select one based on size and functionality.

From Industrial IoT Software Platform To Digital Industrial Platform
April 29th, 2021 6 min read

Industrial internet-of-things (IoT) software platforms support digitization of industrial processes in asset-intensive industries such as manufacturing. As organizations' use cases become more advanced, their expectations of these platforms grow — but these expectations of a single platform are unsustainable. This report offers a better way to address stakeholders' future requirements, separating the operational role of an industrial IoT software platform from the broader business scope of a digital industrial platform.

Melt The Snowflakes
April 22nd, 2021 8 min read

Manufacturers are keen to push standardization efforts across their businesses, melting the individual snowflakes of localized procurement to improve visibility from the center, manage costs, and increase control. Taken to its logical conclusion, this would see all local differences swept aside, replaced by enterprisewide systems and monolithic procurement processes. This report guides tech and business leaders to look past the apparent neatness and efficiency of such an approach to find the real value that appropriate levels of local autonomy can deliver.

Scoring Our 2020 Internet Of Things (IoT) Predictions
March 4th, 2021 10 min read

Technologies under the internet-of-things (IoT) umbrella are diverse, misunderstood — and now growing rapidly. In late 2019, we predicted how the coming year would unfold for IoT innovations. We missed on some, thanks to the unforeseeable impact of COVID-19, but we got some right, and all of our miscalculations are merely delayed. This report offers infrastructure and operations (I&O) professionals a candid analysis of our 2020 IoT predictions and some insights into how they'll continue to play out.

Research Coverage