Use Digital Technologies To Boost Customers' Financial Capability

Financial Well-Being: Deliver Experiences That Are More Personal, Engaging, And Effortless

September 18th, 2020
With contributors:
Oliwia Berdak, Alyson Clarke, Corrado Loreto, Anna Vyshnevska, Sam Bartlett


Financial capability — the ability for an individual to manage day-to-day finances, plan for the short and long term, and ultimately make the right financial decisions to achieve his or her financial goals — is a key component of financial well-being. But it's not easy to develop. This report explains how banking executives can leverage digital technologies to help customers build their financial capability.

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