Trends Report

Yes, Government EX Can Get Better!

Creating Engaged Employees Isn’t Just For The Private Sector

September 1st, 2020
With contributors:
David Brodeur-Johnson , Brian Mukasa , Harley Manning , Cheryl Hart , Apurva Mishra , Shayna Neuburg


Employee experience (EX) happens with or without thoughtful design, even in government organizations. While government agencies face some steeper hills to climb in improving EX than firms in the private sector, the themes of challenges and opportunities provide a roadmap for climbing to the summit of EX. There is a wide gap between the EX of engaged and disengaged employees, indicating an urgent need for action. A higher number of government employees are disengaged and have low-quality EX compared to their private sector counterparts. Read this report to understand this gap and learn the top five ways government organizations can enhance EX and engage employees.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.