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For Infrastructure & Operations Professionals

Your Automation Psychology And Roadmap Just Shifted Gears

Ease The Pain With A Skills-Based Future-Of-Work Plan

May 29, 2020

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Why Read This Report

Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the psychology of automation has changed overnight. Enterprises now need to prepare for a burst of investment activity that targets cost take-out and resilience but maintains necessary guardrails. This report helps infrastructure and operations (I&O) leaders redraw their automation roadmaps and apply IA to a skills- and persona-based view of the workforce.

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Table of Contents

  • The Pandemic Has Redrawn The Automation Landscape
  • Use A Persona Approach To Define The Post-Pandemic Normal
  • Recommendations

  • Don't Let The Automation Burst Leave You Vulnerable
  • What It Means

  • Automation's Immediate Role Is Powerful — And Potentially Dangerous
  • Related Research Documents

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