Save or Share this Report

For Enterprise Architecture Professionals

Your ECM Road Map Is A Living Document: Plan For Quick Wins, And Adapt To Changing Needs

Road Map: The Enterprise Content Management Playbook

December 7, 2018

Primary author headshot


Playbook icon

This is the Road Map report in The Enterprise Content Management Playbook For 2019.

Why Read This Report

Enterprise architecture (EA) professionals play — or will play — an essential orchestration role as their organizations invest in technologies to improve customer and employee experiences. This report details how a road map can help put your enterprise content management (ECM) program in its rightful place as a set of key infrastructure and contextual services for the content-rich applications that run core business activities. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • ECM Road Maps Are Not Static — Stay Agile
  • The Road Map Is Your Action Plan
  • Recommendations

  • Don't Neglect Usability, Governance, Or Success Metrics
  • Supplemental Material
  • Related Research Documents

Recommended Research