Summary
Customer obsession and the move to digital business are disrupting information governance (IG) processes as content and communication move to cloud and collaborative platforms. But life-cycle management of business records remains at the core of compliance obligations and preserving institutional memory. Enterprise architecture (EA) professionals must fit records and information management into a business technology (BT) agenda. This report presents the findings of the 2015 joint survey by Forrester Research and ARMA International, the seventh annual survey of records management (RM) and information governance trends.
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