Trends Report

Aligning Emerging Technologies With Retail Operations Priorities

Use Emerging Technologies To Improve Asset Productivity, Labor Productivity, And Customer Experience

April 4th, 2017
With contributors:
Christopher Andrews , Luis Deya , Andrew Reese


In 2015 Americans returned $260 billion in merchandise to retailers, or 8% of all purchases. In grocery, the opportunity cost of stock-out amounts to 4% of gross revenues. Retailers' heavy investments in front-office applications risk poor return without significant focus on digitizing supporting operations. This research identifies a set of emerging technologies that are helping application development and delivery (AD&D) professionals improve asset productivity, labor productivity, and customer experience.

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