Summary
When organizations prepare to build a customer-obsessed, dynamic B2B e-commerce ecosystem, they must consider a combination of capabilities, team structure, and orchestration in support of their overall e-commerce strategy. This must be done in line with governance and accountability requirements, necessary infrastructure, and in consideration of the organization’s culture. Given the handling of sensitive privacy and payment information, these ecosystems must adhere to governmental and country-specific regulations, including data protection, consumer rights, and e-commerce laws, to ensure full compliance and meet the legal and regulatory requirements specific to each market.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.