Maturity Assessment

Assess Your Digital Banking Capabilities

Assessment: The Digital Banking Strategy Playbook

January 28th, 2021
With contributors:
Oliwia Berdak , Jacob Morgan , Corrado Loreto , Sam Bartlett


To achieve digital mastery, banks need to invest in digital capabilities that reflect the entire customer lifecycle and support customers across touchpoints. This report — which is the assessment chapter of the digital banking strategy playbook — will help digital business strategy executives in banking assess their digital capabilities and better target their investments. This report was originally published in July 2018; Forrester reviews and updates it periodically for continued relevance and accuracy.

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