Best Practice Tool

Assess Your Strategic Partners’ Performance Across Six Key Qualities

Use Forrester’s Tool To Distinguish Strategic Partners From Other Important Tech Providers And Nurture Stronger Relationships

December 6th, 2021
Duncan Jones, null
Duncan Jones
With contributors:
Pascal Matzke , Kerstin Wehmeyer , Diane Lynch


A few enlightened tech leaders have stronger strategic partnerships with their most important technology providers than their laggard peers do. Because they use different qualities to identify potential partners and different performance metrics to identify and incentivize improvement priorities, they’re happier with their vendor relationships. Forrester’s partner assessment tool helps vendor managers measure the key partnership qualities of trust, transparency, excellence, and value alignment, in addition to the core attributes — service level and client experience — that all vendors should provide.

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