Augmented And Virtual Reality Should Be Part Of The Innovator's Toolkit

Infrastructure and operations (I&O) leaders look to inject technology innovations into business processes, be they operational workforce workflows or customer experiences. But the landscape of devices and technologies is broad and changing rapidly — making it tough to gauge whether any particular new technology can help deliver on the innovation imperative. One area of exploding interest — and business relevance — is mixed reality, the continuum of augmented reality (AR) computing technologies such as Microsoft's HoloLens to virtual reality (VR) technologies such as Oculus Rift. This report gives I&O leaders a framework for understanding these technologies and asserts that AR and VR can play a vital role in workforce enablement and customer interaction innovation.